Redi offers a comprehensive warranty. We stand by the quality and performance of our product, ensuring it meets your needs and expectations. We will cover the cost of shipping for defective item returns and replacements. Photo evidence of physical defects might be required to receive a replacement product. To return a product under warranty, please contact us at


The following products have a one year warranty covering manufacturing defects under normal use during the warranty period: The Jumpie, The Roadie, The Everyday Essentials Bag, The Multi-Tool. If a kit is missing parts/items, we will send new parts at no cost. 

Redi guarantees products against defects in materials and workmanship for one (1) year from the date of retail purchase by the original end-user purchaser ("Warranty Period").If a defect is found and a valid claim is submitted within the Warranty Period, the defective product will be repaired, replaced, or refunded at no cost in the following ways:

1. Manufacturer Repair/Replacement/Refund: Return the product to Redi for repair, replacement, or refund at our discretion. Proof of purchase may be required. Please contact our customer service team for return instructions.

2. Retailer Exchange: Return the product to the retailer where it was purchased for an exchange, provided the retailer is a participating seller. This should be done within the retailer's return policy period (typically 30 to 90 days after purchase). Proof of purchase may be required. Check with the retailer for their specific return policy regarding exchanges beyond the standard period.

This warranty does not apply to: defects resulting from normal wear and tear, accidents; damages sustained during shipping; alterations; damage resulting from unauthorized modifications or repairs; products purchased from unauthorized sellers; neglect, misuse, abuse; and failure to follow instructions for care and maintenance for the product.

How to Make a Warranty Claim

1. Contact Us: Reach out to our customer service team at with your proof of purchase and a detailed description of the issue.

2. Evaluation: Our team will evaluate your claim and may request additional information or photos to understand the problem better.

3. Resolution: If the issue is covered by the warranty, we will repair or replace the product at no cost to you. In some cases, we may offer a refund.

Important Notes

Please retain your proof of purchase for the duration of the warranty period.

Warranty service is only available in the regions where the product was originally sold. For any questions or assistance regarding warranty, please contact our customer service team at